Today, Sons Are Easier
by Gina Valley
I have 4 sons and 3 daughters.
At least I think I do.
When they move fast it’s hard to tell. Sometimes, it seems like a lot more.
“It depends on the day.”
Today, sons are easier. Definitely easier.
Today, my daughter needs the perfect formal gown.
So, today, sons are easier.
It’s not my daughter’s fault.
It’s not her fault she needs a dress. It’s not her fault she can’t just walk into any mall, and find a store that will rent her an appropriate, perfectly fitting, head-to-toe, footwear and hat included, outfit for any formal occasion like her brothers can. It’s not her fault that she has to come up with, not only a long dress that fits her and isn’t 2 feet too long for her petite frame, but also doesn’t look like any other girl’s at the event, and yet is similar enough to everyone else’s so as to fit in, but still is unique.
It’s not her fault.
But, today sons are easier.
And, it’s conversations like the one I had today, and have, for your convenience, included below, that make me feel that way.
The Customer Service Rep I spoke with, clearly, was doing everything in her power to help me prove sons are easier.
I think she was quite successful.
And, I wish I was making this up.
Join me about 5 minutes into a conversation about the perfect purple gown…
Me: You have 2-day shipping?
Customer Service: Yes, we have 2-day shipping.
Me: Can you ship this dress in 2 days?
Customer Service: Yes, we can ship this dress in 2 days.
Me: So, just to be sure, because she can’t use the dress unless it gets here in 2 days, you will ship it & it will get here in 2 days or less?
Customer Service: Yes, ma’am, we will ship it & it will arrive in 2 days or less.
Customer Service: I can process that transaction for you.
Me: Ok, as long as it will be here in 2 days.
Customer Service: Yes. I understand. Here is your total charge, including our free, 2-day shipping. Please expect your package to arrive between February 18 and March 6.
Me:…Uhhh…today is January 20.
Customer Service: Yes, ma’am.
Me: …Well, between February 18 is not in 2 days. That’s in 30 days.
Customer Service: Yes, ma’am.
Me: You just told me you could ship it in 2 days.
Customer Service: Yes, ma’am, it will arrive in 2 days or less, after we make the dress and process your order, between February 18 and March 6.
Me: She needs to be wearing the dress in 3 days.
Customer Service: Yes, ma’am. With 2 day shipping the dress will arrive between February 18 and March 6.
Me: Does this dress come with any accessories, like, say, a time machine?
Customer Service: No, this dress does not come with any accessories.
Me: Then, I’m going to need you to cancel that order.
Customer Service: Okay, I can process that transaction for you. I just need to get some information from you. Firstly, what shall I put is the reason you have decided to cancel your order?
I’m glad she didn’t ask me whose.
Laugh Out Loud!
Have you had a less than service-filled customer service experience? Which do you think is easier to parent, sons or daughters? Shoot me a comment. You’re already here anyway, and I’d love to hear what you think.
Photos courtesy of Stock.xchng – Used with permission